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last updated: 2026-09-14

NO.1 HOOPS MEMBERSHIP TERMS & CONDITIONS

Version 3.0 Effective Date: 16 Sep 2026

PART 1 1. INTRODUCTION

1.1 These Terms and Conditions ("Terms") govern the relationship between SBTF Pty Ltd (ACN 676 615 160), trading as No.1 Hoops ("No.1 Hoops", "we", "our", or "us") and every Member.

1.2 By registering, purchasing a membership, entering, accessing or using any No.1 Hoops facility, equipment, services or programs, you acknowledge that you have read, understood and agreed to be legally bound by:

these Terms and Conditions;
your Membership Agreement;
the No.1 Hoops Waiver and Release of Liability;
our Privacy Policy; and
any policies, notices or rules published by No.1 Hoops from time to time.

1.3 These documents together form the entire agreement between No.1 Hoops and the Member.

1.4 If you do not agree to these Terms, you must not enter or use the facility.

2. DEFINITIONS

For the purposes of these Terms:

Business Day means Monday to Friday excluding NSW public holidays.

Club means any No.1 Hoops facility.

Digital Access means any QR Code, App, digital key or other electronic access issued by No.1 Hoops.

Equipment includes basketball courts, hoops, shooting machines, gym equipment, lockers, toilets, change rooms, furniture, access systems and all other property.

Guest means any person authorised by No.1 Hoops to enter without being a Member.

Member means any person holding an active membership.

Membership means a Casual Entry, Day Pass, 3-Month Membership, 6-Month Membership, 12-Month Membership, or any other membership product offered by No.1 Hoops from time to time.

Day Pass means a single-use access pass that entitles the holder to one (1) visit to the Facility, subject to these Terms.

Staff includes employees, contractors, coaches and authorised representatives.

Activation means the Member's first in-person attendance at the Facility following successful identity verification by No.1 Hoops, after which Digital Access, Facility access and Membership Benefits become available.

3. MEMBERSHIP ELIGIBILITY

3.1 Members must provide accurate personal information during registration.

3.2 No.1 Hoops may request government-issued identification at any time.

3.3 Providing false or misleading information may result in immediate suspension or termination.

3.4 Members must immediately update any changes to:

address;
phone number;
email;
payment details;
emergency contact.

3.5 Members under 18 years of age must have a Waiver and any required Membership documents signed by their Parent or Legal Guardian before accessing the Facility or participating in any activities. Members under 18 years of age must comply with the age-specific access and supervision requirements set out in Clause 20.

3.6 Parents remain fully responsible for all actions of minors.

3.7 Members must complete all required pre-exercise screening questionnaires, health declarations and other registration information requested by No.1 Hoops before accessing the Facility or participating in any activities.

3.8 Members are responsible for ensuring that all health information provided remains accurate and must notify No.1 Hoops if any relevant medical condition changes.

No.1 Hoops reserves the right to refuse any Membership application where the required registration information, identity verification or pre-exercise screening requirements have not been satisfactorily completed.

4. MEMBERSHIP TYPES

4.1 Membership types may include:

Casual Entry
Day Pass
3-Month Membership
6-Month Membership
12-Month Membership

4.2 Membership inclusions vary depending on the purchased plan.

4.3 Memberships are personal and non-transferable.

4.4 Memberships are personal to the Member and must not be sold, assigned, transferred or shared.

4.5 Membership Upgrades

a. Casual Entry or Day Passes may be upgraded to a 3-Month Membership, 6-Month Membership or 12-Month Membership at any time. Any unused value remaining on the Day Passes (10 Visits) at the time of upgrade will be converted into a Membership Credit and applied towards future Membership Fees under the upgraded Membership. Membership Credit is non-transferable, has no cash value and cannot be redeemed for cash.

b. Members may upgrade from:

i. a 3-Month Membership to a 6-Month Membership;

ii. a 3-Month Membership to a 12-Month Membership; or

iii. a 6-Month Membership to a 12-Month Membership,

at any time by entering into a new Membership Agreement. Any Membership Fees already paid for the current billing period will be calculated on a pro rata basis and credited towards future Membership Fees under the upgraded Membership.

c. The 12-Month Membership is the highest Membership tier currently offered by No.1 Hoops and is not eligible for further upgrades.

d. No.1 Hoops reserves the right to determine the eligibility, effective date, calculation method and application of any Membership Credit or pro rata adjustment arising from a Membership upgrade.

4.6 Membership Downgrades

a. A Member may request to downgrade their Membership, including:

i. from a 12-Month Membership to a 6-Month Membership;

ii. from a 12-Month Membership to a 3-Month Membership;

iii. from a 12-Month Membership to a Casual Entry or Day Passes;

iv. from a 6-Month Membership to a 3-Month Membership;

v. from a 6-Month Membership to a Casual Entry or Day Passes; or

vi. from a 3-Month Membership to a Casual Entry or Day Passes.

b. A downgrade requested before the Member has completed the Minimum Membership Term of their current Membership will be treated as an early cancellation of the existing Membership Agreement.

c. Members requesting a downgrade must provide No.1 Hoops with at least fourteen (14) Business Days' written notice before the requested downgrade date.

d. Before any downgrade takes effect, the Member must:

i. pay the applicable Early Cancellation Fee for their current Membership;

ii. pay all outstanding Membership Fees, Failed Payment Fees, damage charges and any other amounts owing to No.1 Hoops; and

iii. where applicable, enter into a new Membership Agreement.

e. The applicable Early Cancellation Fee is:

fifty per cent (50%) of the remaining Membership Fees payable for the remainder of the Minimum Membership Term for a 3-Month Membership;

fifty per cent (50%) of the remaining Membership Fees payable for the remainder of the Minimum Membership Term for a 6-Month Membership; and

fifty per cent (50%) of the remaining Membership Fees payable for the remainder of the Minimum Membership Term for a 12-Month Membership.

f. A downgrade will not become effective until all outstanding amounts have been paid and, where applicable, the new Membership Agreement has been accepted and activated by No.1 Hoops.

g. Where a Member downgrades from a 12-Month Membership to a 6-Month Membership or a 3-Month Membership, or from a 6-Month Membership to a 3-Month Membership, the existing Membership will terminate and a new Membership Agreement for the downgraded Membership will commence. A new Minimum Membership Term will apply from the commencement date of the new Membership.

h. Where a Member downgrades to a Casual Entry or Day Passes, the Member's recurring Direct Debit arrangement will cease upon the effective cancellation of the existing Membership. Any Casual Entry or Day Passes must be purchased separately.

i. Membership Fees already paid under the existing Membership are non-refundable, will not be converted into Membership Credit and will not be applied towards the downgraded Membership, except where required by applicable law or expressly approved by No.1 Hoops in writing.

j. The downgraded Membership or Pass will be charged at the price applicable on the date the new Membership or Pass commences. Promotional, Early Bird, Grand Opening or other discounted Membership pricing does not automatically transfer to a downgraded Membership unless expressly approved by No.1 Hoops in writing.

k. Where a Member has completed the Minimum Membership Term of their current Membership, the applicable Early Cancellation Fee will not apply. However, the Member must still provide at least fourteen (14) Business Days' written notice and, where applicable, enter into a new Membership Agreement before the downgrade becomes effective.

5. MEMBERSHIP FEES

5.1 Membership Fees for 3-Month, 6-Month and 12-Month Memberships must be paid in advance by Direct Debit on a fortnightly basis.

5.2 All fees include GST unless otherwise stated.

5.3 Membership fees may be paid by:

Direct Debit
Other approved payment methods

5.4 No.1 Hoops reserves the right to change membership prices by providing at least fourteen (14) business days' written notice.

5.5 Promotional pricing automatically converts to standard pricing unless otherwise stated.

5.6 a. 3-Month, 6-Month and 12-Month Memberships must be paid by automatic fortnightly Direct Debit. Unless the Member cancels their Membership in accordance with these Terms, the Membership will automatically continue after the initial Membership Period at the applicable Membership Fee in accordance with these Terms, including any applicable promotional terms and subsequent standard pricing

b. Nothing in these Terms obliges No.1 Hoops to offer Casual Entry at any time, and No.1 Hoops reserves the right to determine which Memberships, Passes or access products are available for purchase from time to time.

Unless otherwise determined by No.1 Hoops, Day Passes must be purchased in a minimum quantity of ten (10) passes per transaction. Each Day Pass entitles the Member to one (1) visit to the Facility.

Day Passes must be paid in full at the time of purchase using a payment method accepted by No.1 Hoops and do not automatically renew. Day Passes remain valid for six (6) months from the date of purchase, after which any unused Day Passes will expire unless otherwise required by law.

c. Early Bird and Grand Opening Promotional Memberships are offered on promotional pricing and are non-refundable, except where a refund is required under applicable Australian Consumer Law or any other applicable legislation.

d. The Member's first fortnightly Membership Fee will be charged by Direct Debit on the date the Membership is purchased. The first fortnightly Membership Fee paid before Activation will be applied towards the first fourteen (14) days of the Member's Membership once the Membership Period commences.

The Member must complete Activation within fourteen (14) days after completing registration. If the Member completes Activation within fourteen (14) days after registration, the Membership Period, Facility access, Digital Access and Membership Benefits will commence on the date of Activation. If the Member has not completed Activation within fourteen (14) days after registration, the Membership Period will automatically commence on the fifteenth (15th) day after registration.

Where the Membership Period commences automatically under this clause, Facility access, Digital Access and Membership Benefits will remain inactive until the Member attends the Facility in person and successfully completes Activation. No extension, credit, refund or adjustment will be provided where the Member delays completing Activation, unless otherwise required by Australian Consumer Law or approved by No.1 Hoops.

e. No.1 Hoops reserves the right to suspend or deny access to the Facility where Membership Fees remain unpaid or where a Direct Debit payment is declined, until all outstanding amounts and applicable fees have been paid.

f. No.1 Hoops may change or introduce additional accepted payment methods from time to time at its discretion.

5.7 Cooling-off Period

(a) A seven (7) calendar day Cooling-off Period applies only to the Member's first purchase of a recurring Membership. The Cooling-off Period commences on the date of purchase. The Cooling-off Period is not extended, restarted or otherwise affected by Activation.

(b) The Cooling-off Period does not apply to:

Day Passes
Casual Entry
Membership renewals
Membership upgrades
Membership reactivations

(d) No.1 Hoops may deduct any amount permitted by law for services already provided.

5.8 Joining Fee

(a) A Joining Fee may apply when a Member first purchases a Membership, at the rate published by No.1 Hoops at the time of purchase.

(b) If a Member cancels or otherwise terminates their Membership and subsequently purchases a new Membership, the applicable Joining Fee must be paid again, regardless of whether the Member previously paid a Joining Fee or had the Joining Fee waived or discounted under a promotion.

(c) No additional Joining Fee will apply where an active Member directly changes their Membership through an upgrade or downgrade in accordance with Clauses 4.5 or 4.6, provided there is no break in Membership between the existing Membership and the new Membership.

(d) For the avoidance of doubt, a Membership downgrade completed in accordance with Clause 4.6 will not, by itself, be treated as a cancellation or termination requiring payment of a new Joining Fee.

(e) Any waiver, discount or promotional reduction of the Joining Fee applies only in accordance with the relevant promotion and does not create an ongoing entitlement to have the Joining Fee waived on a future Membership purchase following cancellation or termination.

6. DIRECT DEBIT

6.1 Members authorise No.1 Hoops and its payment provider to process recurring payments.

6.2 Members are responsible for ensuring sufficient funds are available.

6.3 Failed transactions may be reprocessed automatically.

6.4 Members must notify No.1 Hoops before changing payment methods.

6.5 Cancelling a bank authority does not automatically cancel a Membership.

7. FAILED PAYMENTS

7.1 A failed payment administration fee of AUD $9 may apply.

7.2 If payment remains outstanding:

access may be suspended;
bookings may be cancelled;
additional recovery costs may apply.

7.3 Three consecutive failed payments may result in automatic suspension.

7.4 Outstanding debts may be referred to debt recovery agencies where permitted by law.

8. MEMBERSHIP FREEZE

8.1 Eligible Members may request a temporary Membership Freeze for reasons including:

holidays;
travel;
medical reasons; or
other exceptional circumstances approved by No.1 Hoops.

8.2 Supporting documentation may be required, including a valid medical certificate or other satisfactory evidence where applicable.

8.3 Membership Freeze eligibility is as follows:

(a) 3-Month Memberships are eligible for one (1) Membership Freeze of exactly one (1) consecutive week during the Minimum Membership Term. After completion of the Minimum Membership Term, while the Membership continues on an ongoing basis, the Member will be entitled to one (1) Membership Freeze of exactly one (1) consecutive week for each subsequent three (3) consecutive months of Membership.

(b) 6-Month Memberships are eligible for Membership Freezes both during and after the Minimum Membership Term in accordance with this clause.

(c) 12-Month Memberships are eligible for Membership Freezes both during and after the Minimum Membership Term in accordance with this clause.

8.4 During an approved Membership Freeze:

(a) the Member's access to the Facility will be suspended;

(b) regular Membership Fees will not be charged during the approved Membership Freeze. A Membership Freeze may only commence from the Member's next scheduled billing date. Any Membership Fees already paid for the current billing period remain payable and non-refundable, and the Member may continue to access and use the Facility until the approved Membership Freeze commencement date. The applicable Membership Freeze Fee will apply from the commencement of the approved Membership Freeze; and

(c) where the Member is still within the Minimum Membership Term, the Minimum Membership Term will be extended by the same duration as the approved Membership Freeze. Where the Minimum Membership Term has already been completed, the Membership will resume following the approved Membership Freeze. The Freeze will not extend or alter any subsequent three-month Membership Freeze eligibility period.

8.5 The following conditions apply to all approved Membership Freezes:

(a) A Membership Freeze Fee of AUD $4.95 per week applies for the duration of the approved Membership Freeze. The Membership Freeze Fee will be charged weekly in advance during the approved Membership Freeze period using the Member's nominated payment method.

(b) For 3-Month Memberships, the Membership Freeze period is one (1) consecutive week only.

For 6-Month and 12-Month Memberships, the minimum Membership Freeze period is one (1) consecutive week.

(c) For 3-Month Memberships, the Membership Freeze period is limited to one (1) consecutive week. For 6-Month and 12-Month Memberships, the maximum Membership Freeze period for any single request is eight (8) consecutive weeks. An extended Membership Freeze may be approved at No.1 Hoops' sole discretion following an individual written application.

(d) A 3-Month Membership is entitled to one (1) Membership Freeze during the Minimum Membership Term. After completion of the Minimum Membership Term, while the Membership continues on an ongoing basis, the Member will be entitled to one (1) additional Membership Freeze of exactly one (1) consecutive week for each subsequent three (3) consecutive months of Membership.

6-Month and 12-Month Memberships may request an unlimited number of Membership Freezes both during and after the Minimum Membership Term, provided each request complies with these Terms and is approved by No.1 Hoops.

(e) All Membership Freeze requests must be submitted in writing via email at least fourteen (14) Business Days before the requested Membership Freeze commencement date. An approved Membership Freeze may only commence on the Member's next scheduled billing date occurring after the required notice period has been satisfied. Approval of a Membership Freeze request does not bring forward the commencement date of the Membership Freeze. No retrospective or backdated Membership Freezes will be permitted.

(f) Membership Freeze is only available where the Member's account is current and all Membership Fees due and payable have been paid.

(g) A Membership Freeze is not available during the applicable Membership cancellation notice period.

(h) No.1 Hoops may refuse, suspend or cancel a Membership Freeze request where Membership Fees are overdue, the Member is in breach of these Terms, or where No.1 Hoops reasonably considers the request to be inappropriate or inconsistent with the intended purpose of the Membership Freeze.

(i) No.1 Hoops reserves the right to amend the Membership Freeze Policy, including the applicable fees, eligibility requirements and conditions, from time to time, subject to any applicable law.

(j) An approved Membership Freeze will not apply to any period for which Membership Fees have already been charged. The Member will retain access to the Facility for the remainder of that paid billing period, and the Membership Freeze will commence on the next scheduled billing date. No refund, credit or pro rata adjustment will be provided in respect of the current paid billing period.

(k) For a 3-Month Membership continuing beyond the Minimum Membership Term, any unused Membership Freeze entitlement will expire at the end of the applicable three (3) month eligibility period and will not accumulate or carry forward into any subsequent eligibility period.

8.6 Membership Freeze must not be used to avoid or delay the Membership cancellation process. A Member wishing to cancel their Membership must first complete any approved Freeze period or request cancellation in accordance with these Terms.

8.7 Members may only request their first Membership Freeze after their Membership has been active for at least thirty (30) consecutive days.

9. MEMBERSHIP CANCELLATION

9.1 Members may cancel their Membership by providing at least fourteen (14) Business Days' written notice.

9.2 A cancellation request may be approved by No.1 Hoops before the expiry of the fourteen (14) Business Days' notice period. Approval of a cancellation request does not make the cancellation immediately effective.

9.3 Membership Fees already charged for the current billing period are non-refundable, and the Member will remain entitled to use the Facility for the remainder of that paid billing period.

An approved cancellation will take effect on the next scheduled billing date applicable to the Member following approval. Any Early Cancellation Fee will be calculated as at that billing date based on the remaining Membership Fees payable for the remainder of the Minimum Membership Term. Membership Fees already charged for any prior billing period will not be refunded, credited or included again in the calculation of the Early Cancellation Fee.

9.4 Medical cancellations may be approved upon receipt of satisfactory medical evidence.

9.5 No refunds are provided unless required by Australian Consumer Law.

9.6 Different Memberships and Passes are subject to different cancellation terms, as follows:

(a) Day Passes may be cancelled by the Member at any time. Upon cancellation, No.1 Hoops will calculate the remaining unused balance of the Day Passes. The Member will be entitled to a refund equal to fifty per cent (50%) of the remaining unused balance. The remaining fifty per cent (50%) of the unused balance will be retained by No.1 Hoops as an Early Cancellation Fee. Any approved refund will be processed to the original payment method.

(b) 3-Month Membership

Members wishing to cancel a 3-Month Membership must provide at least fourteen (14) business days' written notice. An Early Cancellation Fee equal to 50% of the remaining Membership Fees payable for the remainder of the Minimum Membership Term will apply.

Members wishing to cancel a 6-Month Membership must provide at least fourteen (14) business days' written notice. An Early Cancellation Fee equal to 50% of the remaining Membership Fees payable for the remainder of the Minimum Membership Term will apply.

(d) 12-Month Membership

Members wishing to cancel a 12-Month Membership must provide at least fourteen (14) Business Days' written notice. An Early Cancellation Fee equal to fifty per cent (50%) of the remaining Membership Fees payable for the remainder of the Minimum Membership Term will apply.

The applicable Early Cancellation Fee represents a genuine pre-estimate of the administrative costs, operational costs, and losses incurred by No.1 Hoops as a result of the Member ending their Membership before the expiry of the Minimum Membership Term.

9.7 Medical Cancellation (Fee Waiver)

No.1 Hoops may, at its sole discretion, waive the applicable Early Cancellation Fee where a Member is permanently or indefinitely unable to continue using the Facility due to a medical condition. The Member must provide a valid medical certificate issued by a registered Australian medical practitioner confirming that they are medically unable to continue participating in physical exercise or using the Facility. Any request must be submitted together with the supporting documentation before cancellation will be considered. No refunds will be provided for Membership Fees already paid, unless required by Australian Consumer Law.

10. FACILITY ACCESS

10.1 Access is available only to active Members.

10.2 Entry is permitted only using authorised Digital Access.

A Member whose Membership Period has commenced automatically under Clause 5.6(d), but who has not completed the required identity verification and first in-person activation, is not entitled to access the Facility or use any Membership Benefits until the activation process has been completed.

10.3 Entry may be refused where:

membership is inactive;
payment is overdue;
safety concerns exist;
maintenance is underway;
emergencies occur.

10.4 Access hours may change without notice due to operational requirements.

10.5 Access Hours

Eligible Members are entitled to access the Facility 24 hours a day, 7 days a week, subject to their Membership type, these Terms, and their Membership remaining active and in good standing.

No.1 Hoops reserves the right to temporarily restrict, suspend or modify access to the Facility or any part of the Facility where reasonably necessary for maintenance, repairs, cleaning, emergencies, security, safety, private events, public holidays, operational requirements, or any other circumstance reasonably requiring such action.

Where reasonably practicable, No.1 Hoops will provide Members with advance notice of any planned interruption to access. However, access may be restricted or suspended without prior notice where required due to emergencies, safety concerns or circumstances beyond No.1 Hoops' reasonable control.

Temporary interruptions to Facility access in accordance with this clause do not constitute a breach of these Terms and do not entitle a Member to any compensation, refund or damages, except where required by Australian Consumer Law.

10.6 If, due to circumstances reasonably within the control of No.1 Hoops, a Member is unable to access the Facility for a continuous period exceeding 24 hours, the Member's next fortnightly Membership Fee will be reduced on a pro rata basis to reflect the period during which access was unavailable. This clause does not apply where the loss of access results from circumstances beyond No.1 Hoops' reasonable control, including but not limited to force majeure events, government directions, utility failures or third-party service interruptions.

10.7 No.1 Hoops does not guarantee that any particular equipment, court, machine or service will be available at all times.

11. DIGITAL ACCESS & QR CODE

11.1 QR Codes remain the property of No.1 Hoops.

11.2 Members must not:

lend QR Codes;
share login details;
allow another person to use their account;
open doors for non-members;
permit tailgating.

11.3 No.1 Hoops may, at its absolute discretion, issue a warning for a first breach. Repeated or serious breaches may result in an administrative fee of AUD $49 per occurrence, suspension or termination of Membership.

11.4 Members remain responsible for all activity conducted using their Digital Access.

12. MEMBER CONDUCT

Members must:

behave respectfully;
comply with Staff directions;
maintain appropriate hygiene;
use equipment responsibly;
respect other Members.
not smoke or vape within the Facility.
wear appropriate footwear and suitable athletic attire while using the Facility.
use a towel where appropriate
wear clean clothing
return equipment where appropriate

Members must not:

engage in violence;
harass others;
discriminate;
use abusive language;
consume illegal drugs;
enter while intoxicated;
damage property;
bring glass bottles, glass containers or other breakable glass items into the Facility
disturb other Members.

No.1 Hoops may immediately remove any Member whose behaviour places others at risk.

No.1 Hoops may, at its sole discretion, amend, introduce or remove Member Conduct rules, Facility Rules and behavioural requirements from time to time to promote the safe, respectful and efficient operation of the Facility. Members must comply with all current rules, policies and directions issued by No.1 Hoops, whether displayed within the Facility, published online or otherwise communicated to Members.

13. BASKETBALL COURT RULES

13.1 Courts are shared facilities.

13.2 Members must respect booking times.

13.3 Members must not:

intentionally hang from basketball rims;
damage nets;
kick basketballs;
throw equipment;
misuse court equipment.

13.4 Competitive basketball naturally involves physical contact.

13.5 Members accept all inherent risks associated with basketball activities.

13.6 Unsportsmanlike behaviour may result in removal.

13.7 No.1 Hoops reserves the right, at its sole discretion, to manage, modify, suspend, cancel or reallocate court bookings, court availability, booking procedures, usage conditions and Court Rules at any time where reasonably required for operational, maintenance, safety, coaching, competitions, events or other business purposes.

14. GYM EQUIPMENT RULES

Members agree to:

use equipment correctly;
wipe equipment after use;
return weights after use;
report damaged equipment immediately.

Members must not:

misuse equipment;
modify equipment;
intentionally overload equipment;
use damaged equipment.

Improper use of any gym equipment is entirely at the Member's own risk. No.1 Hoops may amend the Gym Rules at any time and reserves the right to impose reasonable fees, penalties or administrative charges for any breach of these Terms, the Gym Rules or any misuse of gym equipment.

15. SHOOTING MACHINE RULES

15.1 Shooting machines are to be used only for their intended purpose.

15.2 Members must not:

climb on machines;
sit on machines;
modify settings without authorisation;
move machines;
strike machines;
interfere with internal mechanisms.

15.3 Members are liable for any loss or damage caused through misuse or negligence.

15.4 No.1 Hoops reserves the right to suspend, restrict or withdraw access to the shooting machines at any time for maintenance, safety, coaching programs or operational requirements. No.1 Hoops may also impose a reasonable fee, penalty or administrative charge where a Member misuses a shooting machine, breaches any booking or usage rules, causes damage, or fails to comply with staff directions.

16. COURT BOOKINGS

16.1 Court bookings are subject to availability.

16.2 No.1 Hoops reserves the right to amend, relocate or cancel any booking due to:

maintenance;
safety concerns;
competitions;
coaching programs;
private events;
operational requirements;
emergencies.

16.3 Members arriving late may lose their booking if another booking is scheduled immediately afterwards.

16.4 No refunds will be provided for late arrivals or no-shows unless required by Australian Consumer Law.

16.5 No.1 Hoops may impose booking limits during peak periods.

16.6 Members must leave the court immediately upon expiry of their booking unless otherwise authorised.

16.7 Repeated no-shows or late cancellations may result in temporary booking restrictions.

17. COACHING & COMMERCIAL ACTIVITIES

17.1 No person may conduct paid coaching, private training, camps, clinics, tournaments or any commercial activity within No.1 Hoops without prior written approval.

17.2 Members must not:

charge other Members for coaching;
advertise coaching services;
conduct commercial filming;
sell goods or services;
operate a business from the facility.

17.3 Any unauthorised commercial activity may result in immediate termination without refund.

17.4 No.1 Hoops reserves the exclusive right to conduct basketball programs, coaching services, competitions and commercial events within the facility.

18. COMMUNITY GAMES & EVENTS

18.1 Participation in leagues, competitions, social games and events is voluntary.

18.2 Members acknowledge that basketball involves physical contact and accept the inherent risks of participation.

18.3 Referee, organiser and No.1 Hoops decisions regarding games, disciplinary matters and competition administration are final.

18.4 Unsportsmanlike conduct including fighting, threatening behaviour, verbal abuse, intentional fouls or harassment may result in:

removal from the game;
suspension;
cancellation of membership;
exclusion from future events.

19. HEALTH & SAFETY

19.1 Members acknowledge that participation in basketball, strength training and fitness activities involves inherent risks including, but not limited to:

slips;
falls;
collisions;
strains;
fractures;
equipment failure;
serious injury;
permanent disability; and
death.

19.2 Members participate entirely at their own risk.

19.3 Members should seek medical advice before commencing exercise where appropriate.

19.4 Members must immediately cease exercising if they experience pain, dizziness, chest discomfort or other concerning symptoms.

19.5 Members must report all accidents and injuries to No.1 Hoops as soon as reasonably practicable.

19.6 Members warrant that the information provided in their pre-exercise questionnaire is true and complete.

20. CHILDREN & MINORS

20.1 For the purposes of these Terms:

A Child means a participant aged 15 years or under.

A Minor means any participant under the age of 18 years. Staffed Hours means the hours during which authorised No.1 Hoops Staff are physically present at the Facility, as published or otherwise communicated by No.1 Hoops from time to time.

20.2 Every participant under the age of 18 years must have the required Parent / Legal Guardian Waiver completed before entering or using the Facility.

20.3 Participants aged 15 years or under may only enter, remain in and use the Facility during Staffed Hours and must be accompanied and directly supervised by a Parent or Legal Guardian at all times. The Parent or Legal Guardian must remain onsite for the entire duration of the participant's visit.

20.4 Participants aged 15 years or under must not access or use the Facility outside Staffed Hours, even if they hold an active Membership or Digital Access. No.1 Hoops may restrict or disable Digital Access outside Staffed Hours for these participants.

20.5 Participants aged 16 years to under 18 years may independently use both the basketball courts and gym facilities, provided that the required Parent / Legal Guardian Waiver and any required Membership documentation have been completed before their first use of the Facility.

20.6 Parents and Legal Guardians remain responsible for ensuring that their child complies with these Terms, all Facility Rules, applicable supervision requirements and all reasonable directions given by No.1 Hoops Staff.

20.7 No.1 Hoops reserves the right to refuse entry, suspend access or require a Child or Minor to leave the Facility where the applicable supervision requirements are not being complied with or where No.1 Hoops reasonably considers it necessary for safety, security or operational reasons.

21. TOILETS, CHANGE ROOMS & AMENITIES

21.1 Members acknowledge that toilets, bathrooms, showers and change rooms may contain wet or slippery surfaces.

21.2 Members must exercise reasonable care while using these areas.

21.3 Running, horseplay or unsafe behaviour within these areas is prohibited.

21.4 Members must immediately report:

water leaks;
broken fittings;
damaged tiles;
broken mirrors;
faulty lighting;
unsafe conditions.

21.5 No.1 Hoops is not responsible for injuries arising from a Member's failure to exercise reasonable care or comply with displayed safety signage.

21.6 Members must maintain appropriate hygiene and respect the cleanliness of shared amenities.

22. PROPERTY DAMAGE

22.1 Members must treat all property with reasonable care.

22.2 Members are liable for any loss, theft or damage caused intentionally or through negligence.

22.3 Property includes but is not limited to:

basketball courts;
hoops;
flooring;
shooting machines;
gym equipment;
toilets;
lockers;
CCTV equipment;
access systems;
furniture;
lighting;
fire safety equipment.

22.4 No.1 Hoops reserves the right to recover repair or replacement costs.

23. CCTV, SECURITY & PRIVACY

23.1 The facility operates 24-hour CCTV surveillance in public areas for security, safety and operational purposes.

23.2 By entering the facility, Members consent to being recorded.

23.3 CCTV footage may be used for:

investigating incidents;
resolving disputes;
insurance claims;
police investigations;
legal proceedings;
enforcing these Terms.

23.4 CCTV recordings may be relied upon as evidence when determining breaches of these Terms.

23.5 Members must not tamper with or interfere with any security equipment.

24. LOST PROPERTY

24.1 Personal belongings remain the responsibility of each Member.

24.2 No.1 Hoops accepts no responsibility for lost, stolen or damaged personal property unless required by law.

24.3 Lost property may be disposed of after thirty (30) days if unclaimed.

24.4 Any personal property, equipment or belongings left unattended within the Facility following the termination or expiry of a Membership may, after reasonable notice where practicable, be removed, stored, donated, disposed of or otherwise dealt with by No.1 Hoops. No.1 Hoops accepts no responsibility for any loss arising from the removal or disposal of such property.

25. SMOKING, ALCOHOL & DRUGS

25.1 Smoking and vaping are prohibited inside the facility.

25.2 Members must not enter while under the influence of alcohol or illegal drugs.

25.3 No.1 Hoops may immediately refuse entry or remove any person considered unsafe.

25.4 A Member who smokes, vapes or uses an e-cigarette within the Facility may be charged an administrative fee of AUD $500 per occurrence. No.1 Hoops may also require the Member to leave the Facility and may suspend or terminate the Membership for repeated or serious breaches.

26. EMERGENCIES

26.1 Members must comply immediately with any instruction issued by Staff during an emergency.

26.2 No.1 Hoops may temporarily close any part of the facility without notice due to:

fire;
flood;
power failure;
equipment failure;
maintenance;
police direction;
public health requirements;
any other emergency.

26.3 No compensation is payable for temporary closures unless required by law.

26.4 Where No.1 Hoops reasonably believes that emergency medical assistance is required, Staff may contact emergency services without obtaining prior consent.

26.5 Fire exits and emergency exit doors must only be opened or used for genuine emergency purposes, except where otherwise directed by Staff or authorised by No.1 Hoops. Unauthorised opening or misuse of a fire exit or emergency exit door may result in an administrative fee of AUD $2,500 per occurrence, in addition to any repair, call-out, security, emergency service or other costs reasonably incurred by No.1 Hoops as a result of the breach.

26.6 Emergency buttons and assistance buttons must only be used for their designated purpose. Misuse, tampering or unauthorised activation may result in removal from the Facility, suspension or termination of Membership, and recovery of any reasonable costs or losses caused by the misuse.

27. LIABILITY & WAIVER

27.1 The No.1 Hoops Waiver forms part of these Terms.

27.2 Members acknowledge they have voluntarily accepted the risks associated with using the facility.

27.3 To the maximum extent permitted by law, No.1 Hoops excludes liability for:

personal injury;
illness;
death;
property loss;
theft;
consequential loss;
indirect loss;
interruption of services.

27.4 Nothing in these Terms excludes any liability that cannot legally be excluded under Australian law.

28. SUSPENSION & TERMINATION

28.1 No.1 Hoops may at its sole discretion, issue a warning, administrative fee, suspend or immediately terminate a Member's Membership where the Member breaches these Terms and Conditions, the Facility Rules, or any applicable policies of No.1 Hoops:

damages property;
shares QR access;
allows unauthorised entry;
behaves aggressively;
threatens Staff or Members;
commits fraud;
fails to pay fees;
conducts unauthorised commercial activities.

28.2 Suspension or termination does not affect any outstanding payment obligations.

28.3 No refunds will be provided unless required by law.

29. INTERPRETATION OF THESE TERMS

29.1 No.1 Hoops reserves the right to amend, update and interpret these Terms from time to time, acting reasonably and in good faith.

29.2 In the event of any inconsistency, ambiguity or operational dispute concerning these Terms or the operation of the facility, No.1 Hoops' interpretation, acting reasonably and in good faith, shall prevail to the maximum extent permitted by applicable law.

29.3 No.1 Hoops reserves the right to refuse entry, suspend access, cancel memberships, amend facility rules and implement operational policies where reasonably necessary for safety, security, legal compliance or the efficient operation of the business.

29.4 Nothing in this clause limits any rights or remedies available to Members under the Australian Consumer Law.

30. AUSTRALIAN CONSUMER LAW & GOVERNING LAW

30.1 These Terms are governed by the laws of New South Wales, Australia.

30.2 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.

30.3 Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable legislation.

30.4 Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

31. FORCE MAJEURE

31.1 No.1 Hoops shall not be liable for any failure, interruption, delay or inability to provide access to the Facility, equipment, services or programs where such failure is caused by events beyond its reasonable control.

31.2 Such events may include, but are not limited to:

natural disasters;
fire;
flood;
severe weather;
earthquake;
pandemic or epidemic;
government restrictions or public health orders;
war;
terrorism;
civil unrest;
power outages;
internet or telecommunications failures;
equipment breakdown;
industrial disputes;
supply chain disruptions;
building damage;
acts or omissions of third-party service providers; or
any other event beyond the reasonable control of No.1 Hoops.

31.3 During any Force Majeure event, No.1 Hoops may temporarily:

suspend access to the Facility;
reduce operating hours;
cancel bookings;
postpone competitions or coaching sessions;
limit services; or
close the Facility without prior notice where reasonably necessary.

31.4 No.1 Hoops will use reasonable efforts to resume normal operations as soon as practicable.

31.5 Except where required by the Australian Consumer Law, Members are not entitled to compensation, damages or refunds arising from any interruption caused by a Force Majeure event.

32. PHOTOS, VIDEO RECORDING & SOCIAL MEDIA CONSENT

32.1 No.1 Hoops may from time to time photograph, film or otherwise record Members and visitors while they are participating in basketball games, training sessions, competitions, community events or other activities conducted within the Facility.

32.2 By entering the Facility, Members acknowledge and consent that photographs, video recordings and audio recordings may be taken in public areas of the Facility.

32.3 No.1 Hoops may use such photographs, videos and recordings for legitimate business purposes including, but not limited to:

marketing and advertising;
social media;
website content;
promotional campaigns;
sponsorship materials;
printed publications;
media releases;
community engagement;
internal training; and
historical records.

32.4 No.1 Hoops will make reasonable efforts not to identify Members by full name without their separate consent, unless required by law or where the Member has otherwise agreed.

32.5 Members who do not wish to appear in promotional materials may submit a written request to No.1 Hoops. While No.1 Hoops will make reasonable efforts to accommodate such requests, it cannot guarantee that a Member will not appear incidentally in photographs or video recordings taken during public activities or events.

32.6 Members must not photograph or record other Members in a manner that invades privacy, causes harassment or breaches any applicable law.

32.7 Photography and filming for commercial purposes are strictly prohibited without the prior written consent of No.1 Hoops.

32.8 No.1 Hoops retains all intellectual property rights in photographs, videos and promotional materials produced by or on behalf of No.1 Hoops.

32.9 Members acknowledge that photographs or videos may incidentally include them in the background.

33. MEMBER CONTENT & SOCIAL MEDIA

33.1 Members are welcome to share their training experiences on social media provided such content is respectful and does not interfere with the safety, privacy or enjoyment of others.

33.2 Members must not publish content that:

is defamatory;
is abusive or discriminatory;
misrepresents No.1 Hoops;
discloses confidential information;
damages the reputation of No.1 Hoops, its Members or Staff;
promotes unauthorised commercial activities.

33.3 No.1 Hoops reserves the right to require the removal of any content that reasonably breaches these Terms or applicable laws.

33.4 Serious misuse of social media that harms No.1 Hoops, its Members, Staff or business operations may result in suspension or termination of Membership, in addition to any legal remedies available.

34. PARKING DISCLAIMER

34.1 Parking areas provided by No.1 Hoops are for the convenience of Members and visitors only and are used entirely at the user's own risk.

34.2 No.1 Hoops does not guarantee the availability of parking spaces at any time.

34.3 Members and visitors must comply with all parking signs, time restrictions and any directions issued by No.1 Hoops or the property owner.

34.4 No.1 Hoops accepts no responsibility for any loss, theft, damage or deterioration to any vehicle or its contents while parked at or near the Facility, except where such liability cannot legally be excluded under applicable law.

34.5 Members are responsible for ensuring their vehicles are legally parked and secured.

34.6 Vehicles parked illegally, obstructing access, emergency exits or other vehicles may be reported to the relevant authorities or removed at the owner's expense where permitted by law.

34.7 No.1 Hoops shall not be liable for any fines, towing costs or other expenses incurred as a result of a Member's failure to comply with parking requirements.

34.8 Overnight parking is strictly prohibited. Any vehicle left in the Facility's car park outside the permitted parking hours may be wheel clamped, towed or otherwise dealt with by the property owner or relevant authorities at the Member's expense. No.1 Hoops accepts no responsibility or liability for any loss, damage, fines, towing charges, wheel clamping fees or any other costs arising from a Member's failure to comply with this requirement.

34.9 Members must comply with any parking rules imposed by the landlord or property manager.

35. COMPLAINTS PROCEDURE

35.1 No.1 Hoops is committed to providing a safe, respectful and enjoyable environment for all Members.

35.2 Members who wish to make a complaint should submit the complaint in writing via email or through any official communication channel designated by No.1 Hoops.

35.3 Complaints should include sufficient information to enable proper investigation, including relevant dates, times, persons involved and supporting evidence where available.

35.4 No.1 Hoops will investigate complaints within a reasonable period and may request additional information from the parties involved.

35.5 Members are expected to cooperate fully with any investigation.

35.6 Where appropriate, No.1 Hoops may take disciplinary action including:

issuing warnings;
temporary suspension;
cancellation of Membership;
banning individuals from the Facility;
referring matters to Police or other authorities.

35.7 The outcome of an investigation shall be determined by No.1 Hoops acting reasonably and in good faith.

35.8 No.1 Hoops is not obliged to disclose confidential information relating to another Member or any internal disciplinary process.

35.9 Anonymous complaints may not be investigated where insufficient information is provided.

36. ELECTRONIC ACCEPTANCE

36.1 Members acknowledge that registration through the No.1 Hoops website, mobile application, membership portal or any authorised digital platform constitutes electronic acceptance of these Terms and Conditions.

36.2 By selecting any option including, but not limited to, "I Agree", "Accept", "Continue", "Join Now", or any similar electronic confirmation, the Member acknowledges that they have:

read these Terms;
understood these Terms;
voluntarily accepted these Terms; and
entered into a legally binding agreement with No.1 Hoops.

36.3 Electronic acceptance has the same legal force and effect as a handwritten signature.

36.4 Members are responsible for ensuring that all information submitted electronically is accurate and complete.

36.5 No.1 Hoops may retain electronic records of registrations, acknowledgements, waivers, payments and agreements as evidence of acceptance.

37. ENTIRE AGREEMENT

37.1 These Terms and Conditions, together with the Membership Agreement, Waiver, Privacy Policy and any policies published by No.1 Hoops from time to time, constitute the entire agreement between No.1 Hoops and the Member.

37.2 Any previous representations, understandings or agreements relating to Membership are superseded by this Agreement unless expressly stated otherwise in writing.

37.3 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

37.4 No failure or delay by No.1 Hoops in exercising any right under these Terms shall constitute a waiver of that right.

37.5 These Terms are binding upon the Member, their legal representatives, heirs, executors and permitted successors.